Question 1

How long does delivery take?

Accepted Answer

Orders are dispatched from our UK warehouse, typically within 1 working day — order before 2pm and it usually ships the same day. Standard delivery arrives in 2–4 working days across the UK.

Question 2

How much is shipping?

Accepted Answer

Shipping is free on all UK orders — no minimum spend.

Question 3

Are your products genuine?

Accepted Answer

Yes — every product is sourced through an established UK sports-nutrition wholesaler, exactly as stocked by high-street retailers. Full batch and best-before information is shown on every product page.

Question 4

What payment methods do you accept?

Accepted Answer

We accept PayPal and all major debit/credit cards (Visa, Mastercard) processed securely through PayPal — no PayPal account needed. We never see or store your card details.

Question 5

Can I return my order?

Accepted Answer

Yes — you have 30 days from delivery to return unopened products in their original packaging for a full refund. See our Returns page for the simple process.

Question 6

How do I track my order?

Accepted Answer

Sign in and open Account → Orders to see a live status timeline for every order. You’ll also get an email with a tracking number the moment your order is dispatched.

Question 7

A product I want is out of stock — what can I do?

Accepted Answer

On any out-of-stock product page, enter your email under "Notify me" and we’ll automatically email you the moment it’s back — usually within days, as our stock updates every 30 minutes.

Question 8

Which languages does the site support?

Accepted Answer

English, Polish, Romanian, Spanish, French and German — switch anytime with the globe icon in the header. Product names stay in English as printed on the packaging.

Question 9

Do you offer discounts?

Accepted Answer

Yes — create an account and you’ll receive a personal welcome discount code. We also run regular deals; add products to your wishlist and we’ll email you if their price drops.

Question 10

How do I contact you?

Accepted Answer

Use the Contact page or the live chat bubble in the corner of any page — we aim to reply the same day. You can also reply to any of our emails.

Frequently Asked Questions